About the Interform Help Center

About the Interform Help Center

What this portal is, who it is for, and the technical setup behind it. Read this first to understand what the Help Center offers and how to make best use of it.

Foreword

Interform A/S, Banevænget 13, 3460 Birkerød, Denmark.

Proviso

These documents are based on the currently available status of the applications referred to. The documentation has been prepared for customers and partners of Interform A/S and is for their internal use only. Disclosure to third parties is not permitted.

Objective

A professional and easy-to-use support system and process is essential when working with modern business software. As we recognise the importance of an output management system for a company, we offer an online support and helpdesk portal to our customers and partners.

Functionalities

Our support system offers several useful functionalities and is a mix of self-service portal, knowledge base, and ticketing system.

Technical description

System requirements

Our support portal and Help Center are based on the Zoho Desk system and can be accessed online from your desktop computer or mobile device at helpcenter.interform400.com.

We recommend using a modern web browser:

  • Microsoft Edge
  • Google Chrome
  • Mozilla Firefox

Knowledge Base and online manual

Being able to access comprehensive documentation, a FAQ, and a knowledge base is essential when questions arise with our products. The knowledge base is a central part of our helpdesk and can be accessed without a login. It contains several areas including a large number of articles about InterformNG2.

Tip

We always recommend searching through the knowledge base and FAQ before creating a support ticket. Most common questions are already answered there.



Next in this series

Continue to Getting access: registration and login to sign up for an account.